Payment & Cancellation Policies
Payment Schedule:
A non-refundable deposit is due at the time of booking to secure your spot on a specific trip.Deposit Amounts:
Domestic (U.S.) Trips: $500International Trips: $600
Custom or Private Trips: 25% of the trip price
Balance Due:
Domestic (U.S.) Trips...........90 days prior to departureInternational Trips...............120 days prior to departure
Custom or Private Trips.........150 days prior to departure
If you register after the final payment deadline per the schedule above, the entire amount is due within 2 days of booking. Payments may be made with most major credit cards or bank debit cards. We do not accept check or ACH payments. AGC will send out a payment reminder before the balance due date. If we do not hear from you with different instructions by the final due date, AGC will charge the balance to your credit card used to pay for your deposit. If final payment cannot be processed within 2 days of the payment deadline, AGC reserves the right to treat your booking as canceled and AGC shall be entitled to keep the deposit and any other payments you have made to AGC through the date of cancellation.
Prices:
The total trip price includes the deposit and all prices are in USD. Prices may change during the course of the year and most often the best price will be for those who book early. Prices cover land costs only; they do not include airfare to and from the trip nor any required travel documentation, such as passports or visas.Cancellation Policy:
If you need to cancel your trip, you must do so in writing by emailing [email protected] . Your cancellation is effective once received by AGC, and receipt will be acknowledged in writing.Cancellation Fee Schedule:
Cancellation fees are based on how many days before your trip’s departure date we receive your written cancellation request, in accordance with the Cancellation Fee Schedule below.| Domestic (U.S.) Trips | International Trips | Custom or Private Trips | Cancellation Fee |
| 90+ days before trip | 120 + days before trip | 150+ days before trip | 100% of the deposit* |
| 90 - 45 days before trip | 120 - 60 days before trip | 120-90 days before trip | 50% of trip cost |
| 44 days or less before trip | 59 days or less before trip | 90 days or less before trip | 100% of trip cost |
*10-Day Cancellation Credit Policy*
If your registration was made within 10 days of the final payment deadline (or after), the regular AGC Cancellation Fee Schedule will apply and your payment is not eligible for a trip credit.
If your registration was made 10 days or more before the final payment deadline, and you cancel within 10 days of booking, your deposit will be converted to a trip credit valid for one year from the cancellation date.
If your registration was made 10 days or more before the final payment deadline, and you cancel within 10 days of booking, your deposit will be converted to a trip credit valid for one year from the cancellation date.
At AGC, we understand how disappointing it can be to cancel or change a long-anticipated adventure. Our cancellation policy is not meant to be punitive; however, we plan far in advance for each departure and make non-refundable payments to hotels and other suppliers. We use your payments to prepare for your participation and to cover operational costs associated with running each trip. For these reasons, we must strictly adhere to our cancellation and transfer policy for all participants.
Transfer Policy:
Transfers to another trip are allowed before the final payment deadline on scheduled departures only. You may transfer one time to another scheduled departure for a fee of $250, after which time the standard cancellation fees apply. Additional transfer requests from the original booking are subject to the normal cancellation policy and require a new booking and deposit payment. When transferring to a new trip, you are responsible for any differences in the deposit and/or trip costs. Very Important Adventurers (VIAs) receive one free transfer as part of their loyalty benefits.Cancelled Trips:
Adventures in Good Company reserves the right to cancel all or portions of a trip for any reason, including including insufficient enrollment or logistical problems that may impede trip operations such as unforeseen weather, safety hazards or "Force Majeure Events". In the case of insufficient enrollment, a full refund or trip credit of all payments is given. In all other cancelled trip scenarios, including Force Majeure, full or partial refunds or credits, if any, will be at AGC's sole discretion and will be determined on a case by case basis. AGC is not responsible for any indirect, consequential, incidental, or other costs/damages incurred by the traveler for cancelled trips, including but not limited to airplane tickets, visas and vaccinations.Please see our full Booking Terms & Conditions for more details. For bookings made prior to May 1, 2025 the prior terms will apply.
Travel Insurance:
Now more than ever, we recommend getting travel insurance for your next adventure. We partner with Travelex, which offers cancellation and trip interruption coverage if an insured plan holder or their companion falls ill during the coverage period and has to miss all or part of a trip. Coverage may also be granted if an insured traveler must take care of a family member who has become seriously ill or must take over daily work management if a business partner falls ill. Still not sure you need travel protection? Consider these scenarios to help you decide.
