General Policies
Health & Safety
At Adventures in Good Company, the health, safety, and enjoyment of our travelers are our top priorities. We encourage all participants to take proactive steps to support their well-being before and during their trip, including staying up to date on routine vaccinations, practicing good hygiene, and being mindful of their health.Our trips are designed to foster a supportive group environment, and we ask travelers to be considerate of their fellow adventurers. For the health of the group, if you are feeling unwell before your trip, we ask that you seek medical care and be tested for flu, covid-19 and other communicable disease. And if you are sick, to refrain from traveling.
AGC also recommends getting travel insurance for unforeseen events such as flight delays, baggage loss as well as an unexpected sickness or injury that could impact your travel plans. Travelers are responsible for knowing the entry requirements for the countries they will be visiting and transiting through during their adventure.
What if I or someone becomes sick during the trip?
Your health—and the health of the group—is important to us. If you're showing signs of illness when the trip begins, you may be asked to get checked by a local clinic and provide medical clearance before joining group activities. If you become sick during the trip, our guides will help assess the situation and support you in getting medical care if needed. This could include helping you access testing for common illnesses like the flu, norovirus, or COVID-19.We recommend packing any personal health supplies you might need, such as over-the-counter medications and rapid tests. If you do need medical care, you’ll be responsible for any related costs. If you have a contagious illness that could put others at risk, you may be asked to skip certain activities, or in some cases, leave the trip early. Any extra travel or medical costs would be your responsibility.
We strive to create a safe and respectful environment for everyone and encourage honest, proactive communication with your guides about any health concerns.
What if I need to cancel my trip?
We understand how disappointing it can be in the event you need to cancel or change your long-anticipated adventure. Our cancellation policy is not meant to be punitive, however, we plan far in advance for each departure and continuously send non-refundable payment to hotels and other suppliers. We use your payments to prepare for your participation and handle other costs associated with our operations. Therefore, we must strictly adhere to our cancellation and transfer policy for all participants and cannot make exceptions.Do you require travel insurance?
While we do not require travel insurance on our trips, some of our partners do. You must have travel insurance when required by the partner or country, and in any event, we recommend getting travel insurance from a provider of your choice.For your convenience, we offer travel protection through Travelex Insurance Services. You can find them online at travelexinsurance.com or talk with a real person at 800-228-9792 and reference location number 06-0331. To help you understand what Travelex protection plans offer coverage for, please refer to these Frequently Asked Questions. The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. Travelex Insurance Services, Inc CA Agency License #0D10209. Insurance coverages underwritten by Zurich American Insurance Company (NAIC #16535, state of domicile: New York), 1299 Zurich Way, Schaumburg, IL 60196. Certain coverages not available in all states.
What if AGC cancels my trip?
Sometimes, despite our best efforts, a trip may need to be canceled. This could happen for a few reasons—such as low enrollment, safety concerns, severe weather, or other events outside our control. If we cancel a trip due to insufficient enrollment, you’ll receive a full refund or the option to transfer your payments to another trip. In other rare cases where we must cancel a trip (including due to events like natural disasters, political unrest, or other "Force Majeure" situations), refunds or credits, if any, will be issued at AGC’s discretion based on the specific circumstances.If AGC needs to cancel a confirmed trip after the final payment deadline due to circumstances beyond our control, i.e. a Force Majeure Event, we will do our best to offer priority booking for a rescheduled trip. Whenever possible, we will work to transfer payments or issue a travel credit toward the rescheduled trip or another trip that fits your schedule.
We strongly recommend waiting to book non-refundable travel (like flights or pre-trip lodging) until your trip is confirmed. AGC is not responsible for any additional costs you may incur due to a canceled trip.
Please Note: All standard booking terms and conditions not explicitly addressed on this webpage remain in full force and effect.
